This guide walks you through the steps to set up and start using Asset & Team Tracking. You’ll learn how to enable the feature, create asset and team layers, and begin tracking activity on the map.
In this article
Enable Asset Tracking
Before using tracking features, an admin must enable the feature and configure settings.
- Go to Company Settings → Betas and enable Asset Tracking
- Go to Company Settings → Mobile Apps and enable any of the following:
- Check In / Check Out (required for team tracking)
- Location Breadcrumbs (optional location updates every 5 minutes)
-
Form Actions (tracks form activity)
- Confirm your account is on the FastField Pro plan
📌 Note: All three mobile app toggles are optional, but Check In/Check Out is strongly recommended. Without it, team members cannot generate the location data that powers team layers.
Create an Asset Layer
Asset layers display records from your Data Tables on the map.
- Go to the Tracking page
- Below the map, find the Layers panel and select Assets
- Click + New Layer
- Choose your Data Table
- Configure:
- Location field (lat/long)
- Title field
- Any additional fields to display
- Pin appearance (color, size, icon)
- Click Add.
Your assets will now appear as pins on the map.
Create a Team Layer
Team layers display your field technicians on the tracking map based on their mobile app activity.
- Go to the Tracking page
- Below the map, find the Layers panel and select Team
- Click + New Layer.
- Choose which users to include:
- All users
- A user group
- Specific individual users
-
Customize Pin appearance (color, size, icon)
- Click Add.
Users will appear on the map when they are checked in.
💡Tip: Create separate team layers for different roles or divisions. For example, create one layer for HVAC technicians and another for electricians.
Configure Pin Rules (Optional)
Pin rules change how asset pins appear based on Data Table values.
- Open the asset layer you want to add rules and open its Asset Layer settings.
- Add a rule by selecting the Data Table column to evaluate
- Choose a condition:
- Such as equals, contains, greater than, less than, is empty, is not empty
- Enter the comparison value
-
Customize Pin appearance (color, size, icon)
- Click Save. Pins matching the condition update their appearance on the next map refresh.
📌 Note: Rules are applied in order. The first match determines the pin appearance.
Configure Tagging for a Data Table
Tagging links dispatches to Data Table records.
- Navigate to the Data Table you want to make taggable
- Click Edit
- Select which column should appear as the display name in the tagging dropdown
- Save the Data Table. Records from this table now appear as tagging options when creating dispatches
Choose a Tag Display Name column that uniquely identifies each record -- for example, an asset name or ID number.
View Asset Details
- Click any asset pin on the tracking map. A popup appears showing the asset title, custom column values, and coordinates
- Click View Details to open the full asset detail panel. From here you can see:
- Asset information
- Location history
- Scheduled and completed work
- Click Dispatch to assign a technician to this asset
View Team Member Details
- Click any team member pin on the tracking map
- Click View Details to open the full detail panel
- Check-in and check-out events with timestamps and addresses
- Form activity (Form Started/Submitted events)
- Location history (breadcrumbs which updates every 5 minutes)
- Break start/end events.
- Historical breadcrumb data can be viewed as connected pins on the map showing the technician's movement path
Review a technician's timeline before dispatching them. If they are in the middle of a form submission, consider dispatching a different team member.
Dispatch from the Map
- Click an asset (to dispatch someone to that asset) or team member pin (to dispatch work to that person)
- Click Dispatch
- Dispatching from an asset automatically links that asset
- Dispatching from a user pre-selects that technician
- Submit the dispatch. The assigned technician receives the task on their mobile app.
When dispatching from an asset pin, you can also manually tag additional records from other Data Tables.
Best Practices
- Keep submissions and tracking devices connected when possible
- Use clear layer names (e.g., “HVAC Equipment”)
- Use different colors for different layers
- Enable breadcrumbs for better visibility
- Ensure devices are not restricting background app activity
📘 For more detailed guidance, see our Best Practices article.
Frequently Asked Questions
Is Asset & Team Tracking available on the Core plan?
No. Asset & Team Tracking is exclusively available to FastField Pro subscribers. If you set up tracking during a Pro trial and later downgrade to Core, you lose access to all tracking functionality.
Why don't I see team member pins on the map?
Team member pins only appear when users are checked in on the FastField Mobile App. Verify that the technician has the app installed, has logged in, and has tapped Check In.
Can I have multiple asset layers and team layers active at the same time?
Yes. You can create as many layers of each type as you need and toggle them on and off independently. Use distinct colors and icons to differentiate them.
How does clustering work on the map?
When multiple pins are close together at the current zoom level, the map groups them into a single cluster pin showing a red badge with a count. Zoom in to break the cluster into individual pins, or click the cluster to zoom to that area automatically.
What is tagging and how does it replace the Project field?
Tagging links dispatches directly to specific Data Table records (assets). Previously, the only way to associate a dispatch with a project or asset was a free-text "Project" field, which was error-prone and hard to report on. Tagging creates a structured, searchable link between the dispatch and the exact record in your Data Table.
What events appear on a team member's timeline?
The timeline shows check-in and check-out events (with timestamps and addresses), form started and form submitted events, location breadcrumbs (every 5 minutes), and break start/end events. All events are displayed in chronological order.
Do breadcrumbs work when the app is in the background?
Yes, breadcrumbs are sent every 5 minutes while the app is running in the background. If the device loses cell signal, breadcrumbs record locally and sync when connectivity returns. However, if the app is fully closed, breadcrumbs stop.
How do I set up conditional pin styling for assets?
Open the asset layer configuration and navigate to the Rules section. Add a rule by selecting a Data Table column, choosing a condition, entering a comparison value, and setting the resulting pin color, icon, and size. Rules are evaluated in order, and the first match determines the pin appearance.