What Is This Setting:
This setting will allow you to change the Reply To email address for your form submissions, as well as all other emails sent from our system. The "From" email address will remain our default email@example.com, however an additional header will be added for the "Reply To". This will allow any responses to the emails to be sent to a custom email address, rather than our sending email address.
There is an optional setting which will allow you to set up FastField as an authorized sender, allowing you to change the "From" email address. This will require you to have a custom domain as you will need to modify the CNAME records on your DNS server. Generic emails such as gmail.com or yahoo.com will not be able to complete this optional setting.
Please follow the guide below for instructions on how to set this up on your account. If you have any questions or concerns please contact support
Where To Change The Reply To:
In the Company Settings you will need to navigate to the Integrations tab, and select Email Settings. On this page you will then need to scroll down the page to the "Support Reply-To Email" field, in this field you can add the custom email address you want your recipients to send any replies to.
How To Set Up Custom From Email Address:
You will need to have access to add CNAME records to your DNS. Just below the "Support Reply-To Email" field in the Company Setting, there is an option to begin the custom From email address setup.
In the first field, you will need to enter the domain you would like to use to set us up as an authorized sender, for example, fastfieldforms.com. In the following field, you will need to enter the email address you want to use for the custom From email address, for example, firstname.lastname@example.org.
Once the domain and email address are entered, you will be able to proceed to the next step, providing the CNAME records you will need to add to your email server. Once you update your server with the required CNAME records, you will validate your domain, completing the process to make us an authorized sender to send an email on your behalf.
Advanced Settings: Custom DKIM Selector
This is an option setting. There may be a scenario for some accounts where you may already have CNAME records registered with Sendgrid, our email sender. If this is the case, when trying to register with us it would create a set of duplicate records, and your DNS won't like that.
This setting allows you to create a custom DKIM selector (prefix). You can select any combination of up to 3 numbers or letters.
After putting in your DKIM selector, and you have finished filling out your Domain and From Email Address you can click Create Custom Email Domain and it will create your CNAME records with your desired DKIM selector.