FastField is transitioning to an upfront billing model to make billing more predictable and transparent for our customers. Starting in early 2025, we’ll transition from an “in-arrears” billing model to an upfront billing model. This means you will be charged for FastField services at the start of each billing cycle instead of the end.
FastField is committed to providing a smooth transition and delivering the best experience for our customers. Thank you for your continued trust in FastField!
1. What’s changing with FastField billing?
FastField is shifting to upfront billing. This means you’ll be charged or invoiced at the beginning of the billing cycle, instead of at the end. The total amount billed remains unchanged, but the timing of billing will now occur at the start of each billing cycle.
2. Why is FastField making this change?
Upfront billing provides more predictability and transparency, making it easier for you to plan and budget effectively. This new approach also aligns with common industry practices.
This update will also help us introduce additional payment features you’ve asked for, including PDF invoicing, payment links and credit card resolution assistance.
3. As a customer who pays via credit card, will I receive two charges in a single billing cycle during the transition?
During this transition, there will be one billing cycle where you will see two credit card charges:
1. A final “in-arrears” bill for the previous billing cycle.
2. An upfront bill for the upcoming billing cycle.
For example, if your prior billing cycle was from January 12 to February 11, the next billing cycle would be from February 12 to March 11. In this case, you would see:
· A final in-arrears charge for the services used during January 12 to February 11.
· An upfront charge for the services covering February 12 to March 11.
4. What happens if I add more users to my account after I’m billed?
If you add additional user seats to your account during a billing cycle, you’ll be charged a prorated fee based on the remaining time in that billing period. Previously, new users were only charged when they became “confirmed” in FastField (i.e. created a password), but with upfront billing, all users will be charged at time of creation, regardless of “confirmed” status. This charge will be processed separately from your regular bills. Starting with the next billing cycle, the new users will be included in your total seat count, and your recurring subscription cost will adjust accordingly. This ensures your future invoices accurately reflect the total number of active user seats on your account.
5. How will the invoicing process work for invoicing customers?
We’re moving to a third-party payment processor, Stripe, to manage our billing and payments processing. As part of this change, we’ll transition from an “in-arrears” billing model to an upfront billing model. For customers who pay monthly invoices, here’s what you can expect during the transition to upfront billing:
· Transition Period: During the transition, you will receive two invoices in one billing cycle:
o A final invoice for the prior month’s services (in-arrears billing).
o An upfront invoice for the upcoming month’s services.
For example, if your prior billing cycle was from February 12 to March 11, you’ll receive:
§ A final arrears invoice for the services used during February12 to March11.
§ An upfront invoice for the services covering March 12 to April 11.
·
For customers who pay annually, you will still receive one invoice, however you’ll receive two different invoice emails that provide different payment options. Both emails will arrive from a FastField address:
- One email will come directly from the FastField portal. This will contain a link to pay at the FastField portal. (As per your experience to date)
- The second email will be delivered by FastField, but with information from our new payment platform, Stripe. This will contain a link to pay your bill via invoice.stripe.com.
You can also update your payment method or pay outstanding invoices at any time by logging into the FastField portal.
6. Do I need to take any action?
No action is required on your part. The transition to upfront billing is automatic.
7. Why is FastField removing users from my account?
At the time of migration, we will remove from accounts any user who never logged into FastField. These are called unconfirmed users and previously incurred no monthly charges. With the migration, any users in the account, whether confirmed or unconfirmed, will be billed. To avoid increasing your monthly bill, we will proactively remove them from your account. We will keep a record of all users who were removed. To get a list of who was removed from your account email FastFieldFormsAR@quickbase.com.To ensure no users are removed inadvertantly, take the following steps:
- Log into your FastField Account
- Go to "My Users"
- Review the users who do not have a green checkmark in the "confirmed" column.
- If a user needs to be confirmed: Resend their invite link either via an email from FastField or by copying their link and sending it to them directly.
8. What if FastField deleted a user during the migration that I want to add back?
If you want to add any users back to your account, simply follow the standard process for adding new users to FF.
- For credit card customers - You will be billed at the time of adding new seats on a prorated basis.
- For invoice customers – A new standalone invoice for these new user seats will be issued on a prorated basis.
(See question What happens if I add more users to my account after I’m billed?” above)
9. Who can I contact if I have questions?
If you have any questions or concerns about this change, please don’t hesitate to reach out to FastFieldFormsAR@quickbase.com. We’re here to help!