What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is a feature that strengthens access security to your account by requiring users to verify their identity by two different methods before they are able to sign in.
For example, when logging into the FastField Portal or app, a user would have to enter their email address and password (as usual). Additionally, they would be sent a code (via text message or Google Authenticator) on a second device, which would have to be entered into the Portal or app successfully before access is granted.
The requirement of verifying a user's identity through a second physical device makes it very difficult for any unauthorized person to access your account. This is why enabling 2FA is an important step in keeping your account safe.
Note: Users that are configured to use the API, including Zapier, should NOT set up 2FA at this time, as it is not possible to authenticate through the API or Zapier integrations.
Verification Methods
FastField supports multiple 2FA verification methods. While only admins can enable 2FA, all users will be able to individually set up their desired 2FA verification methods. Users can choose one or even all of the supported methods.
If users set up more than one verification method, only one will be required when signing in. They can simply choose from one of the 2FA methods they have enabled.
The following 2FA verification methods are supported in FastField:
- Google Authenticator
- SMS (Text Message)
- Note: Message and data rates may apply
- Backup Codes
Google Authenticator is an app made by Google that, upon successful login, will generate a 6-8 digit password that needs to be entered into the FastField app or Portal.
SMS allows a user to set up their mobile phone as a way to verify their identity. Upon a successful username and password login, the user will be texted a 6-digit unique code that will need to be entered into the FastField mobile app or Portal. Once the code is entered and verified, the user will be logged in.
Backup Codes allow a user to enter a one-time random code that is generated upon setup. Once generated, the user will need to securely store these codes. It is recommended that backup codes are not used as a primary 2FA method. It should be used as a backup method.
How to Enable 2FA for Your Account
Any admin can turn on two-factor authentication for their account:
- Log in to the Portal.
- Go to Account > Company Settings.
- Go to the Security tab.
- Change the Allow users to configure 2FA toggle to green.
- Save your account settings.
How to Set Up Individual User 2FA Methods
Once 2FA is turned on, any user on the account can set up their preferred verification method(s) by logging into the app or Portal.
In the Portal:
- Log into the Portal.
- Select the user profile icon (circular image) in the bottom left corner.
- Select My Profile.
- Go to the Security tab.
- Use the toggles to enable your preferred 2FA method(s).
- Follow the steps for each enabled method.
In the App:
- Log into the FastField iOS or Android app.
- Select the settings (gear) icon in the bottom left corner.
- Turn Two-Factor Authentication on.
- Enter your email and password again.
- Select Add New.
- Select your desired 2FA method(s).
- Follow the steps for each enabled method.