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Gatekeeper error 3840

This error is most associated with network firewall issues. If you get this error you can try these items 

 

  • Try logging in on a different wifi network
  • Try restarting your device
  • Whitelist our servers. Here is a short article https://mergemobile.zendesk.com/hc/en-us/articles/210669983-Email-Delivery-and-FTP-SFTP-Troubleshooting
  • If your device is corporate issued, you may have a VPN setup on your device. You can check to see if you have a VPN by going to your device settings -> General -> VPN. If you do have a VPN setup on your device then you will need to contact your corporate IT administrator and talk to them about Whitelisting our servers https://mergemobile.zendesk.com/hc/en-us/articles/210669983-Email-Delivery-and-FTP-SFTP-Troubleshooting

 

If you continue having issues with this error even after trying the above items, please email fastfieldsupport@mergemobile.com

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