Occasionally our users run into issues with either emails not getting delivered or FTP / SFTP integration not going through. Below are a few steps troubleshooting tips to help you get started.
Email Delivery Troubleshooting Tips
1. Check your Spam/Junk Folders. Sometimes your mail can be pushed into your junk and spam folders.
3. Additionally, you can also whitelist our dedicated sending IP address: 18.104.22.168
FTP / SFTP Troubleshooting Tips