Email Delivery and FTP / SFTP Troubleshooting

Occasionally our users run into issues with either emails not getting delivered or FTP / SFTP integration not going through. Below are a few steps troubleshooting tips to help you get started

Email Delivery Troubleshooting Tips

1. Check your Spam/Junk Folders. Sometimes your mail can be pushed into your junk and spam folders.

2. If you think you emails are getting blocked, you can try adding and to your list of white-listed email servers

3. Additionally you can also white-list our sending IP address:

FTP / SFTP Troubleshooting Tips

1. In some cases there may be firewalls setup for a receiving server, in which case you may need to allow for transmissions from our sending server. If you white-list this IP address it should clear up that issue. IP address:


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